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Terms and Conditions

Effective Date: 2/26/2025

Welcome to New Dimension Electrical Service. These Terms and Conditions ("Terms") govern your use of our website, services, and any transactions with us. By accessing our website or using our services, you agree to abide by these Terms. Please read them carefully.

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New Dimension Electrical Service will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy  - Terms and Conditions

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1. Definitions

  • Company ("we," "us," "our") – Refers to New Dimension Electrical Service.

  • User ("you," "your") – Any individual or entity using our services or accessing our website.

  • Services – Includes electrical repair, installation, maintenance, consultations, and any other services provided by New Dimension Electrical Service.

  • Website – Refers to our online platform where users can access information about our services, request appointments, or contact us.

2. Scope of Services

We provide professional electrical services, including but not limited to:

  • Residential and commercial electrical installations

  • Electrical repairs and troubleshooting

  • Generator installation and servicing

  • Surge protection installation

  • Electrical panel upgrades and maintenance

  • Wiring and rewiring services

  • Other related electrical solutions

Service Availability: All services are subject to scheduling availability. We reserve the right to decline service requests based on capacity, location, or other factors.

3. Booking and Service Appointments

A. Scheduling Services

  • You may request services through our website, phone, or email.

  • Appointments are subject to availability and will be confirmed via email, phone, or text.

B. Cancellations & Rescheduling

  • If you need to cancel or reschedule an appointment, you must notify us at least 24 hours in advance to avoid cancellation fees.

  • Last-minute cancellations may result in a charge of up to 50% of the service fee to cover our costs.

C. No-Show Policy

  • If our technician arrives at your location at the agreed-upon time and you are unavailable, a no-show fee may be applied.

4. Estimates & Pricing

A. Estimates

  • Any estimate provided before service is based on the information available at the time and may be subject to change after a full on-site assessment.

  • Final pricing will be confirmed before service begins.

B. Pricing & Payment

  • Payment is due upon completion of the service unless otherwise agreed in writing.

  • We accept payments via cash, credit/debit card, bank transfer, and approved financing options (if applicable).

  • Late payments may result in additional fees or service suspension.

C. Additional Charges

  • If additional work is required beyond the original estimate, we will provide a revised quote before proceeding.

  • Emergency or after-hours service calls may be subject to additional fees.

5. Warranties & Liability

A. Service Warranty

  • We provide a [X-month/year] warranty on labor and installation services.

  • Manufacturer warranties apply to electrical components and materials used.

B. Limitations of Liability

  • We are not responsible for damages resulting from:

    • Improper use of electrical systems after installation

    • Pre-existing electrical issues unrelated to our work

    • Modifications made by another electrician after our service

  • In no event shall we be liable for indirect, incidental, or consequential damages, including lost profits, arising from service delays, failures, or electrical issues beyond our control.

6. User Responsibilities

By using our services, you agree to:

  • Provide accurate information regarding your electrical system and service needs.

  • Ensure safe access to the service location.

  • Refrain from tampering with electrical installations performed by our team.

7. Emergency & After-Hours Service

  • Emergency services are available but may be subject to additional fees depending on the time and nature of the request.

  • After-hours service is provided at our discretion based on technician availability.

8. Refunds & Disputes

A. Refund Policy

  • Service fees are non-refundable once work has been completed and approved by the client.

  • If a service issue arises due to our workmanship within the warranty period, we will correct it at no additional charge.

B. Dispute Resolution

  • If you are unsatisfied with our service, please contact us within 7 days of completion to address your concerns.

  • Unresolved disputes may be subject to mediation or arbitration before legal action is pursued.

9. Website Use & Privacy

A. Website Content

  • All content, including text, images, and logos, is the property of New Dimension Electrical Service and may not be copied or used without permission.

B. User Conduct

  • You agree not to use our website for fraudulent, unlawful, or malicious purposes.

  • Any attempt to interfere with website functionality, hack, or distribute spam is strictly prohibited.

C. Privacy Policy

  • By using our website or services, you agree to the terms outlined in our Privacy Policy ([Insert Link]).

10. Text Message & Email Communications

  • By submitting a contact form or signing up for services, you consent to receive text messages and emails related to scheduling, service updates, promotions, and important notices.

  • Message and data rates may apply. Frequency varies.

  • You can opt-out anytime by replying STOP or clicking the unsubscribe link in emails.

11. Indemnification

You agree to indemnify and hold New Dimension Electrical Service, its employees, and affiliates harmless from any claims, damages, or losses arising from:

  • Your violation of these Terms

  • Misuse of our services

  • Third-party claims due to your actions

12. Force Majeure

We are not liable for service delays or failures due to circumstances beyond our control, including but not limited to:

  • Natural disasters (hurricanes, floods, fires)

  • Power outages

  • Labor strikes

  • Supply chain disruptions

  • Government regulations or emergencies

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and continued use of our services implies acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of [State, e.g., Florida]. Any legal disputes shall be handled in the courts of [County/State].

15. Contact Information

If you have any questions about these Terms, please contact us:

📍 New Dimension Electrical Service
📞 [Your Phone Number]
📧 [Your Email Address]
🌐 [Your Website URL]

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